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Strategic insight partners
to the world’s advisory businesses
Get in touch
Measuring, innovating and differentiating CX
Learn more
From campaign ideation to execution for maximum impact
Learn more
Unlocking growth opportunities in new and existing markets
Learn more
Client insight
Thought leadership
Growth strategies
Strategic insight partners
to the world’s advisory businesses
Get in touch
Measuring, innovating and differentiating CX
Learn more
From campaign ideation to execution for maximum impact
Learn more
Unlocking growth opportunities in new and existing markets
Learn more
Strategic insight partners
to the world’s advisory businesses
Get in touch
Client insight
Thought leadership
Growth strategies
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Premium insights. Trusted advisors. Long-term relationships. Find out more about how we can help you.
Our approach
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Our perspectives

Insight
CLIMB: Reaching new heights in client listening
For CX professionals, it can often be hard to gauge whether they are ahead or behind their peers when it comes to the maturity of their client listening programmes. Our research uncovers how firms operate their client listening programmes, the metrics they collect, and the opportunities they have uncovered.
Read more
Case Study
A thought leadership project that delivered...
Reward Gateway's Economic Value Study stands as a testament to the power of combining rigorous research methodology with personalised outreach.
Read more
Insight
Evolving the client listening program into a strategic growth pillar
By integrating client feedback into their core strategy, firms can not only enhance client satisfaction but also identify new growth opportunities.
Read more
Insight
CLIMB: Reaching new heights in client listening
For CX professionals, it can often be hard to gauge whether they are ahead or behind their peers when it comes to the maturity of their client listening programmes. Our research uncovers how firms operate their client listening programmes, the metrics they collect, and the opportunities they have uncovered.
Read more
Case Study
A thought leadership project that delivered...
Reward Gateway's Economic Value Study stands as a testament to the power of combining rigorous research methodology with personalised outreach.
Read more
Insight
Evolving the client listening program into a strategic growth pillar
By integrating client feedback into their core strategy, firms can not only enhance client satisfaction but also identify new growth opportunities.
Read more
Upcoming events
ATLAS Research Report Launch
Tuesday 20th January 2026
4:00 pm - 4:30 pm
Enhancing the impact of your client insight - Toronto - Lunch Session
Tuesday 17th February 2026
12:00 pm - 2:00 pm
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Our clients

Our insight and consulting services are used by the world's leading advisory businesses
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“This was a big project for the firm and Meridian West – with their experience and user-friendly approach – became a key part of the team. They also won the confidence of the wider partnership which was invaluable us helping us to implement the results of our work.”
Ann-Marie Piper
Former Senior Partner, Farrer & Co
“I have worked with Ben and his team at Meridian West for a number of years and have always been impressed by their understanding of the High Net Worth market. Their extensive research and commercial insights have been instrumental in helping Withers correctly position itself both domestically and internationally.”
Nigel Sprunt
International Marketing and Business Development Director, Withers
“We engaged Meridian West for a workshop to kick-start some new thinking around the strategic focus of Knight Frank’s client management programme. Meridian West devised a format that brought our Client Relationship Partners up to speed on the latest developments in professional services and then gave them an opportunity to share their own ideas and reflect on key learnings in a series of breakout groups. Our morning together was impactful, engaging and above all – fun.”
Jeremy Metson
Head of Business Development, Knight Frank
“I see Meridian West as trusted advisers. They do what they say they will and offer ideas along the way. I trust that things will be delivered on time, to plan. What’s more, they get it, and do it, and they have a great attention to detail, so I don’t need to worry about chasing or checking their work. The team’s creative approach, the insight they bring to a project and their ability to challenge us are areas that really add value. Their willingness to go beyond the brief and invest time with the team takes the relationship beyond that of a traditional adviser/client and towards a partnership.”
Michelle Panayi
Director of Client Development, Zedra Group
“The Meridian West team understood the issues and challenges of working in a professional services environment, and we felt confident that they could deliver the results we needed. Together we formed a good working relationship, and Meridian West gained the respect of the partner involved. They were incredibly responsive at all times and delivered on time and to budget.”
Jonathan Jackson
Executive Advisor, Allen & Overy