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Strategic insight partners
to the world’s advisory businesses
Measuring, innovating and differentiating CX
From campaign ideation to execution for maximum impact
Unlocking growth opportunities in new and existing markets
Strategic insight partners
to the world’s advisory businesses
Measuring, innovating and differentiating CX
From campaign ideation to execution for maximum impact
Unlocking growth opportunities in new and existing markets
Strategic insight partners
to the world’s advisory businesses
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Premium insights. Trusted advisors. Long-term relationships. Find out more about how we can help you.
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Our perspectives

Insight
CLIMB: reaching new heights in client listening
For CX professionals, it can often be hard to gauge whether they are ahead or behind their peers when it comes to the maturity of their client listening programmes. Our research uncovers how firms operate their client listening programmes, the metrics they collect, and the opportunities they have uncovered.
Insight
Fearless feedback at Mills & Reeve
As part of Meridian West’s CLIMB (Client Listening Maturity Benchmark) campaign, we sat down with Kirsty Shenton, Head of Client Care at Mills & Reeve to discuss the firm’s approach to client listening.
Insight
Navigating rapid growth: overcoming common challenges faced by professional services firm
The professional services industry has experienced remarkable growth in recent years. However, fast growth is often accompanied by growing pains. We identify four main pain points associated with fast growth and how firms can best navigate these.
Insight
CLIMB: reaching new heights in client listening
For CX professionals, it can often be hard to gauge whether they are ahead or behind their peers when it comes to the maturity of their client listening programmes. Our research uncovers how firms operate their client listening programmes, the metrics they collect, and the opportunities they have uncovered.
Insight
Fearless feedback at Mills & Reeve
As part of Meridian West’s CLIMB (Client Listening Maturity Benchmark) campaign, we sat down with Kirsty Shenton, Head of Client Care at Mills & Reeve to discuss the firm’s approach to client listening.
Insight
Navigating rapid growth: overcoming common challenges faced by professional services firm
The professional services industry has experienced remarkable growth in recent years. However, fast growth is often accompanied by growing pains. We identify four main pain points associated with fast growth and how firms can best navigate these.
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Our clients

Our insight and consulting services are used by the world's leading advisory businesses
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