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Events

CLIMB 2025: How Professional Services Firms Are Advancing Their Client Listening Maturity

Tuesday 15th July 2025
4:00 pm - 4:30 pm
Register

Events

CLIMB 2025: How Professional Services Firms Are Advancing Their Client Listening Maturity

Why This Matters Now Professional services firms are operating in an increasingly competitive landscape where client expectations continue to evolve. The firms that will thrive are those that truly understand their clients' changing needs and can adapt accordingly. Our CLIMB research provides the roadmap for this transformation.
Tuesday 15th July 2025
4:00 pm - 4:30 pm
Register

At Meridian West, we're passionate about helping professional services firms transform their client relationships through sophisticated listening strategies. That's why we partnered with Plowman Consulting to create CLIMB – the industry's only client listening maturity benchmark.

The results are in from our 2025 research, and we're excited to share what we've discovered from over 150 participating firms worldwide.

Join us for an exclusive 30-minute webinar where our team will unveil the latest findings and explore what they mean for your firm's future success.

Your hosts:
• Alastair Beddow, Managing Director, Meridian West
• Silvia Grigoroiu, Director, Meridian West
• Brenda Plowman, CEO or Founder, Plowman Consulting

What You'll Discover
In this focused session, we'll share our insights on:

The Evolution of Client Listening: Discover the most significant trends reshaping how professional services firms engage with their clients, and understand the key shifts we've observed over the past year.
What Makes Firms Exceptional: Learn the specific characteristics and practices that distinguish the 'advanced' firms in our CLIMB research from their competitors.
Strategic Integration: Explore how forward-thinking CMOs are weaving client listening into their firm's core strategic framework, moving beyond traditional feedback collection.
Your Next Steps: Walk away with concrete, actionable strategies you can implement immediately to enhance your firm's client listening capabilities this year.