New York – Thursday 19th February, 12:00

Enhancing the impact of your client insight: fresh approaches for 2026 and beyond

Join Alastair Beddow and Brenda Plowman together with your peers from other legal, B2B and professional services firms for this roundtable discussion over lunch.

Whether you are at the start of your firm’s client insight journey, or already have a well-established client listening program in place, this is the perfect opportunity to explore innovative and practical approaches you can adopt in your firm to enhance the strategic and commercial impact of your firm’s client insight.

Over lunch, we’ll explore together:
What Meridian West’s CLIMB research reveals about the maturity of client insight activity in global professional services and B2B organisation today.
What’s working and what’s not, when it comes to building deeper, more actionable client insight.
Common challenges to enhancing the impact of client listening, and how these can be overcome.
What leading firms are doing to enhance the strategic value of their client insight efforts, and how you could learn from their success.