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Events

LMA Conference breakout: Mastering the art and science of client feedback

Friday 5th April 2024
9:45 am - 10:15 am

Events

LMA Conference breakout: Mastering the art and science of client feedback

LMA Conference breakout: Mastering the art and science of client feedback
Friday 5th April 2024
9:45 am - 10:15 am

Join Meridian West Managing Director, Alastair Beddow, as he hosts one of the breakout sessions at this year's Legal Marketing Association Conference in San Diego, USA.

Matter and relationship feedback is an invaluable but underutilized source of insight for all law firms. Meridian West’s latest research shows that only 31% of law firms think they have been successful in using feedback to improve client experience. This compares to 53% for accountancy and consultancy sector businesses.

This session will uncover why law firms are behind the curve, and what you can do to close the gap to give your firm a competitive edge. It will explore the practical steps for deploying feedback as a tool to improve client experience, identify relationship development opportunities and build compelling evidence to guide the future strategy of the firm.

Alastair Beddow will share insights from two decades of experience helping law firms master the art and science of feedback. This will include case studies and lessons from global law firms as well as other professional services and other advisory organizations.