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Events

Meridian West roundtable: Embracing a 'client first' culture

Thursday 25th January 2024
9:00 am - 10:30 am

Events

Meridian West roundtable: Embracing a 'client first' culture

Meridian West roundtable: Embracing a 'client first' culture
Thursday 25th January 2024
9:00 am - 10:30 am

In a recent survey, we found that while most leading professional services firms collect client feedback, only a small minority consistently act on what their clients are saying.

Meridian West is hosting a free breakfast roundtable to explore how organisations and individuals can respond to this challenge, becoming authentically ‘client-first’. In the workshop, we will:

1. Consider the health of relationships along a typical client journey.
2. Explore common client satisfaction challenges and the root cause of these.
3. Evaluate how client satisfaction can be increased at both the organisational and individual level.

Contact Alex Wilke, awilke@meridianwest.co.uk to request a place.