Events
Virtual round table - Building engagement for a successful client listening programme
Join us for an essential roundtable discussion focused on the most critical success factor in client listening securing genuine stakeholder engagement and buy-in across your organization.
Thursday 18th September 2025
4:00 pm - 4:45 pm
This session will explore proven strategies for overcoming internal resistance, transforming sceptics into champions, and creating the cultural foundation necessary for a thriving client listening programme.
Engagement is the make-or-break factor for client listening success. Research across professional services firms reveals that 60% of foundational firms struggle with internal stakeholders seeing feedback as a compliance exercise rather than understanding its commercial value.
In this session, we'll share our insights on:
Building authentic leadership sponsorship and accountability
Cultural transformation from "tick-box exercise" to strategic priority
Proven communication strategies and internal marketing approaches
Sustaining long-term engagement and participation