Events
Virtual round table - Using client listening to drive strategy change and commercial impact
Join us on a transformative roundtable on client listening programs covering both implementation and business impact.
Thursday 13th November 2025
4:00 pm - 4:45 pm
Research shows advanced firms achieve 7.3% revenue growth vs. 1.3% for foundational firms, yet 50% struggle with embedding insights into operations.
Session will address the critical transition from data collection to commercial outcomes through organizational integration strategies, cultural change management, and accountability frameworks.
In this focused session, we'll share our insights on:
Change management frameworks for embedding client listening into organizational culture
Integration blueprints connecting client insights to business operations and strategic planning
ROI measurement methodologies proving business impact of client listening investments
Commercial strategies for identifying and capturing revenue opportunities through client insights
Advanced analytics techniques including share of wallet analysis and predictive modelling
Cultural transformation approaches moving beyond compliance to strategic client-centricity
Performance benchmarks to assess and improve your program's commercial effectiveness