Events
Webinar - Elevating client listening with cutting edge research methodologies, technology and data
Tuesday 28th October 2025
4:00 pm - 4:30 pm
Join us for a comprehensive 30-minute webinar exploring how leading professional services firms are revolutionizing their client listening programs.
Learn cutting-edge research methodologies, advanced technology solutions, and data analytics strategies that transform client feedback into competitive advantage and measurable business outcomes.
Your hosts:
• Alastair Beddow, Managing Director, Meridian West
• Silvia Grigoroiu, Director, Meridian West
• Brenda Plowman, CEO or Founder, Plowman Consulting
What You'll Discover:
In this session, we'll share our insights on:
Master multi-channel research strategies combining surveys, interviews, and informal feedback capture
Implement AI-powered text analysis and predictive analytics for automated insights
Build scalable technology infrastructure with centralized dashboards and CRM integration
Transform disparate data sources into actionable intelligence with 360-degree client views
Scale research volumes while maintaining quality and managing client engagement
Achieve measurable ROI through advanced analytical techniques and automation