Events
Webinar - Using client listening to drive strategy change and commercial impact
Tuesday 18th November 2025
4:00 pm - 4:30 pm
Join us for an exclusive 30-minute webinar where our team will explore how to embed client listening into business operations and drive measurable commercial outcomes.
Your hosts:
• Alastair Beddow, Managing Director, Meridian West
• Silvia Grigoroiu, Director, Meridian West
• Brenda Plowman, CEO or Founder, Plowman Consulting
What You'll Discover
In this focused session, we'll share our insights on:
Change management frameworks for embedding client listening into organizational culture
Integration blueprints connecting client insights to business operations and strategic planning
Accountability systems ensuring consistent follow-through on client feedback
ROI measurement methodologies proving business impact of client listening investments
Commercial strategies for identifying and capturing revenue opportunities through client insights
Advanced analytics techniques including share of wallet analysis and predictive modelling
Cultural transformation approaches moving beyond compliance to strategic client-centricity
Real case studies: Grant Thornton's 93% satisfaction achievement and revenue growth success stories
Performance benchmarks to assess and improve your program's commercial effectiveness