What do lawyers and law students really think about client-facing work — and what does that tell us about the future of client service in the legal sector? In this webinar, Meridian West and Dr Nigel Spencer from Queen Mary’s University School of Law share findings from the Client First research: a recently updated diagnostic study drawing on surveys and in-depth interviews with Associates, newly qualified lawyers, and law students across a range of firms. We explore where the most persistent gaps lie, how firms benchmark against established standards, and what the most progressive firms are already doing to close them.