Events
Webinar - Overcoming Cultural Challenges to Effective Client Listening
This webinar is for firms which are at the beginning of their client listening journey, but also for those with a client listening programme in place but want to enhance their capabilities.
Tuesday 18th March 2025
4:00 pm - 4:30 pm
We’ll talk through:
Initial considerations and stakeholder buy-in
The importance of selecting clients for conversations
Internal resources – processes, systems, teams
Methodologies and channels for communication
How to unlock early success